It is becoming clearer by the day that the way the transport chaos was handled has exposed major cracks in SMRT's company culture and the regulator's inability to act on these loopholes early in the game. Both are national embarrassments and need immediate attention. The outpouring of anger by Singaporeans and the swift political reaction that followed the disruptions, with even the Prime Minister returning from leave to announce the formation of a Committee of Inquiry, reflect the awakening that the country is experiencing. But if the post-chaos focus is mired in technical jargon like collector shoes, steel support brackets and claws, then the lessons will not be learnt.
It is becoming clearer by the day that the way the transport chaos was handled has exposed major cracks in SMRT's company culture and the regulator's inability to act on these loopholes early in the game.
ReplyDeleteBoth are national embarrassments and need immediate attention.
The outpouring of anger by Singaporeans and the swift political reaction that followed the disruptions, with even the Prime Minister returning from leave to announce the formation of a Committee of Inquiry, reflect the awakening that the country is experiencing.
But if the post-chaos focus is mired in technical jargon like collector shoes, steel support brackets and claws, then the lessons will not be learnt.